Monday, January 12, 2009

Practical Aspects of Interview and Interrogation Second Edition or HR from the Heart

Practical Aspects of Interview and Interrogation, Second Edition

Author: David E Zulawski

Written by two experts who have conducted more than 15,000 interviews and interrogations from theft to homicide, this book covers the entire sequence of events that occur during the interview and interrogation process. The authors present their method in a cookbook fashion, allowing the flexibility to select a number of different paths to interrogating a suspect.


Opens with an overview of the interview and interrogation process and descriptions of approaches such as the good guy/bad guy, factual, and emotional approaches. Later chapters detail each step of the process, covering preparation and strategy, legal aspects, interpretation of verbal and physical behavior, causes of denials, establishing credibility, reducing resistance, rationalization, obtaining the admission, development of the admission, the statement, and ending the interview. Annotation c. by Book News, Inc., Portland, Or.

Read also Painless American Government or White Protestant Nation

HR from the Heart: Inspiring Stories and Strategies for Building the People Side of Great Business

Author: Libby Sartain

Human resources professionals are entrusted, perhaps more than any other corporate designates, with the well-being of their organization's population. They bridge the gaps between the individual and the collective, the person and the purpose. The most successful and effective HR professionals see their careers as a calling, and their work, though driven by corporate goals, is graced by a sense of purpose, a profound generosity, and a love for what they do and the constituencies they serve.HR from the Heart is a book for HR practitioners who love their jobs -- or want to. Libby Sartain, one of the country's top human resources executives, reveals how HR professionals create a synergy between business objectives and the needs and wants of employees. This inspiring book is equal parts motivational message and how-to, confessional and career guide. Filled with stories from Sartain's considerable experience, HR from the Heart offers a first-hand perspective on forging relationships, selling HR to the company, taking diversity beyond "by the book," keeping policy in perspective, and more -- all while making the right career moves, staying engaged, and forwarding the strategic goals of the company.

Libby Sartain (Woodside, CA) is senior vice president of human resources at Yahoo! and was previously vice president of people at Southwest Airlines, consistently ranked among the best places to work in America. Martha I. Finney (Los Gatos, CA) is a veteran HR journalist, consultant, and author whose books include In the Face of Uncertainty (0-8144-7161-7).

Charlotte Area SHRM, SPHR , President - Tim Taylor

Recommend that you pick up a copy of HR from the Heart. I'd lend you mine but with all the highlighting and margin notes, it's beginning to look like a used college textbook!

Table of Contents:
Foreword by Susan R. Meisinger, President, Society for Human Resource Management1. What's Love Got to Do With It? 2. The Sacred Trust That is HR 3. Six Essential Ingredients of Every Great HR Career 4. Sure It Looks Great, But Does It Fit? 5. Not Everyone Will President of Your Fan Club 6. Great Relationships Are More About What You Give Than About What You Get. 7. Pull Up a Chair (How to Know You're Really Ready for a Seat at the Table) 8.. And Have a Seat (What to Do Once You Finally Get There!) 9. From the Heart Doesn't Mean From the Bleeding Heart 10. Know Your Stuff and Know That You Know Your Stuff (And Don't Let Anyone Tell You Otherwise) 11. Just Because They're The Experts Doesn't Make Them More Right Than You 12. Question Authority 13. Start Your Own Hole-In-the-Wall Gang 14. The Dais of Our Lives 15. Can This Marriage Be Saved? 16. How to Know When It's Time to Leave 17. How to Get a Job That Is Far Better that the One You Wanted 18. Is That New Job You're Considering in an HR-Friendly Company? 19. Welcome Abroad! (And Watch Your Step!) 20. It's About People, Not Widgets! 21. The Nuts and Bolts of the Talent Machine 22. HR Does Not Create Culture 23. Internal Branding: The Enchanting Power of the People Promise 24. The Power of People to Make Your HR Branding Work 25. Who Is Really HR's Customer? 26. How to Make Your Company a Great Customer Service Company 27. Eight Ways to Sell the Value of Your Department 28. The Truth Behind Those Best Employers Lists: This Ain't No Beauty Contest! 29. Congratulations! You May Have Already Won! 30. Show Them The Money 31. Using Benefits to Build Relationships 32. Rewards, Recognition, Fun: The Triple Crown of Employee Engagement 33. Managing Expectations 34. Soothing the Savage Skeptic

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